Shipping & Delivery
Last updated July 2026
How we ship
Every arrangement is made to order, carefully boxed with protective packaging, and shipped worldwide with tracking. Production usually takes 5–7 days; statement pieces may take 7–9 days.
Delivery times
Standard delivery is typically 10–16 business days to your door — production plus tracked international shipping — and varies by destination. Faster shipping options, when available, are shown at checkout. You'll receive tracking by email once your order ships.
Where we ship
We currently ship to the United States, Canada, the UK, Ireland, the EU (including Germany, France, Italy, Spain, Portugal and the Netherlands), Australia, Japan, South Korea, the United Arab Emirates and Saudi Arabia. If your country isn't listed at checkout, contact us and we'll try to arrange it.
Returns & Refunds
Last updated July 2026
Made-to-order items
Because each piece is handmade for you, we don't accept change-of-mind returns. We reduce that risk by sending you a photo of your finished bouquet before it ships, so you can flag anything right away.
After it ships
If there's a problem after your order ships, open an after-sale request from your order page and our team will resolve it with you — repair, replacement, or refund as appropriate.
EU / UK statutory rights
This policy does not affect any statutory rights you may have under local consumer law, including applicable withdrawal or refund rights for goods that are not made to your personal specification.
Custom Orders
Last updated July 2026
The process
Our bouquets are ready-made designs: each one is handcrafted to order from the recipe shown on its product page. For special requests — a color swap, a larger size or an event — email us and we'll quote before you pay.
Minor changes
If you'd like a small adjustment after seeing your bouquet's photo (a little more fullness, a swapped stem), reply before it ships and we'll do it free. Larger changes may affect price and timing.
Damaged in Transit
Last updated July 2026
If it arrives damaged
We pack carefully, but if anything arrives damaged, contact us within 7 days with photos and we'll repair, replace, or refund as appropriate.
Color & Handmade Variation
Last updated July 2026
Handcrafted by nature
Product photos show each design as styled for our catalog. Every bouquet is handmade by real florists from preserved and dried stems, so the exact shape, bloom size and color can vary slightly from the photos — and we send you a photo of your finished bouquet before it ships. The length and width listed on each product page are measured from the finished design.
Screens & light
Colors may appear slightly different across screens and lighting. The photo we send before shipping reflects your actual bouquet.
Duties & Taxes
Last updated July 2026
Landed pricing (DDP)
For most destinations, applicable duties and import taxes are calculated and prepaid at checkout (Delivered Duty Paid). The total you pay is the price to your door — no surprise customs fees on delivery.
Exceptions
Where prepaid duties are not available for your destination, this is shown at checkout, and any local charges would then be assessed by your customs authority.
Privacy Policy
Last updated July 2026
Who we are
Kessona is operated by HONGKONG MINGZE INTERNATIONAL CO., LIMITED, registered at 19H Maxgrand Plaza, No.3 Tai Yau St, San Po Kong, Hong Kong. This company is the data controller responsible for your personal data. For any privacy request, email support@kessona.com.
What we collect
We collect only what's needed to design and deliver your order — your contact details, shipping address, order history, and and any photos you choose to share with us (for example, with a review).
How we use it
Your data is used to fulfill your order, provide customer support, and improve your experience. We never sell your personal information.
Your photos
Photos you upload (for example, with a review) are used only for that purpose. We don't publish them without your permission.
How we handle your uploads
The moment you upload a photo, we strip its embedded metadata — including EXIF and any GPS location — before it is stored. Using your photo in advertising or in public showcases each requires a separate opt-in, and both are off by default.
Deleting your uploads
You can delete any photo you uploaded at any time from your account — this removes both the stored file and its record. You can also email support@kessona.com to request deletion of all your personal data.
Your choices
You can request access to, correction of, or deletion of your personal data at any time by emailing support@kessona.com. We use essential cookies to run the site and to remember your language and referral source.
Terms of Service
Last updated July 2026
Agreement
Kessona is a brand operated by HONGKONG MINGZE INTERNATIONAL CO., LIMITED. By placing an order you enter into an agreement with HONGKONG MINGZE INTERNATIONAL CO., LIMITED and accept these terms. Kessona sells made-to-order preserved and dried floral arrangements (some designs include handcrafted pith flowers), DIY flower kits and vases — handcrafted by real florists.
Orders & pricing
Prices are shown in your selected currency; the exact amount is confirmed at checkout. We may decline or cancel any order. If we cancel an order, you are not charged, or are fully refunded.
Made-to-order
Because items are handcrafted to order, timelines are estimates. We send you a photo of your bouquet before it ships. Product photos show each design as styled for our catalog; handmade pieces vary slightly.
Contact Us
Last updated July 2026
Company
Kessona is operated by HONGKONG MINGZE INTERNATIONAL CO., LIMITED, registered at 19H Maxgrand Plaza, No.3 Tai Yau St, San Po Kong, Hong Kong.
Reach our team at support@kessona.com — we reply within one business day.
What we can help with
Order status and changes, special requests, delivery, duties, and after-sale support.